Friday, October 22, 2010
Internet application for SD Tiara
I applied for Streamyx internet broadband via the reseller at the SD Tiara apartment about 2 weeks ago. Last Saturday, the reseller informed me that they were unable to get into the application system for me because I have another telephone line pending. I was quite surprised, and when I dialled the 100 line, I was told that I still had a pending application in Cyberjaya.
I went to TM point on 3 separate occasions to settle the problem. The first time was on Monday lunch time to cancel the Cyberjaya telephone application. The 2nd time was on Thursday to try to apply for a new telephone line for SD Tiara because the reseller still couldn't get into the system, but there was such a long queue I gave up.
This morning (Friday) I arrived TM point early to be one of the first ones to get into the outlet which opens daily at 8.30am. There was already a queue formed outside the door.
When I got in and waited for my turn, I was told that the problem with Streamyx was there was no port again at SD Tiara, and same old story, they did not know how long we had to wait. So Unifi was introduced again, but this time no more free installation and unlimited downloads. Installation fees were RM200, to be billed in 5 monthly installments. And no more the good service that I experienced at the Domain (installation within 3 working days), now I was told I have to wait until Nov 15 before installation. I asked them why and they replied, "It's because of the high demand."
TM's philosophy, I think, is when you have good business, it's ok to sacrifice customer service. My tenant said he is getting used to the Malaysian culture of slow service.