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Monday, October 11, 2010

CIMB duplicate bank-in slip for Domain management office

On 1st Oct, I went to one of the CIMB branches and made a cash deposit over the counter for the Domain management account - Laketown. It is for the payment of service charge of the Domain. Fully intending to keep the bank-in slip and fax it over to the management as proof of payment, I lost it the next day. No matter where I looked I couldn't find it.
So I called the Domain management office anyway, to let them know that I have made a cash deposit, the amount and the date, but I had lost the slip. However they insisted that they could not issue a receipt to me just like that, I still need to fax or email the bank-in slip. They told me to get another copy from the branch.
With no other choice, I went to the bank 5 days later, to inform them that I need a duplicate copy of the cash deposit transaction. To my pleasant surprise, the CIMB staff and manager there was very helpful. In less than 15 minutes, I was given a duplicate slip. Very easy and no trouble at all.
There is good customer service in our Malaysian banks, after all....

3 comments:

  1. did they charge anything on the duplicate slip?

    ReplyDelete
  2. Sourplum, no charges, it was free.

    ReplyDelete
  3. well some had bad experience and some had good...

    ReplyDelete