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Monday, October 11, 2010

CIMB duplicate bank-in slip for Domain management office

On 1st Oct, I went to one of the CIMB branches and made a cash deposit over the counter for the Domain management account - Laketown. It is for the payment of service charge of the Domain. Fully intending to keep the bank-in slip and fax it over to the management as proof of payment, I lost it the next day. No matter where I looked I couldn't find it.
So I called the Domain management office anyway, to let them know that I have made a cash deposit, the amount and the date, but I had lost the slip. However they insisted that they could not issue a receipt to me just like that, I still need to fax or email the bank-in slip. They told me to get another copy from the branch.
With no other choice, I went to the bank 5 days later, to inform them that I need a duplicate copy of the cash deposit transaction. To my pleasant surprise, the CIMB staff and manager there was very helpful. In less than 15 minutes, I was given a duplicate slip. Very easy and no trouble at all.
There is good customer service in our Malaysian banks, after all....


  1. did they charge anything on the duplicate slip?

  2. Sourplum, no charges, it was free.

  3. well some had bad experience and some had good...